الوصف الوظيفي
Logistics Coordinator CSR – Key Accounts (RapidCo Group)Who We Are
RapidCo Group is a third-party logistics provider built around one core principle: customer experience matters.
We don’t just move freight — we embed ourselves into our customers’ supply chains. By understanding their operations, we identify opportunities to optimize, solve problems, and add real value.
Our goal is simple: become an extension of our customers’ business.
The Role
We’re looking for a highly organized, detail-driven Operations Coordinator to support key accounts and day-to-day freight execution.
This is not an entry-level role — you’ll be working closely with leadership and directly impacting customer experience, service reliability, and operational efficiency.
You’ll play a critical role in keeping shipments moving, customers informed, and operations running smoothly.
What We’re Looking For
• 2+ years experience in dispatch, brokerage, or 3PL operations
• Strong communication skills (written & verbal)
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Customer-first mindset with a problem-solving approach
• Reliable, accountable, and team-oriented
Key Responsibilities
• Manage a high volume of daily quote requests and shipment coordination
• Communicate with customers and carriers in a professional and timely manner
• Schedule and confirm pickups and deliveries
• Ensure accuracy in order entry, tracking, and reporting
• Monitor shipments and proactively resolve issues
• Support key accounts with consistent, high-level service
• Collaborate with team members to maintain operational flow
Why RapidCo
At RapidCo, you’re not just another number — you’re part of the operation.
This role is trusted, visible, and impactful. You’ll work alongside a team that values accountability, speed, and strong execution.
We’re growing — and we’re looking for people who want to grow with us.
Job Type: Full-time
Salary: $43,000 – $57,000 per year (based on experience)
Job Types: Full-time, Permanent
Pay: $43,302.00-$56,021.00 per year
Benefits:
• Dental care
• Extended health care
• On-site parking
• Vision care
Experience:
• dispatch: 1 year (preferred)
• Logistics: 1 year (preferred)
Work Location: Hybrid remote in Kitchener-Waterloo, ON