الوصف الوظيفي
Reference: CPT003380-AK-1
Our client, a leading global professional services firm, is seeking an experienced Senior Manager to lead their Business Service Learning & Development Practice for a major UK territory.
This is a strategic leadership position within a cutting-edge Technology & Innovation Centre, responsible for driving L&D excellence across multiple service lines. You will manage senior stakeholder engagements, lead a diverse team of L&D professionals, and ensure operational excellence in learning and development delivery. The role requires alignment of working hours with UK business hours.
Duties & Responsibilities
Key Responsibilities:
Business Leadership:
• Manage daily operational service delivery of a diverse L&D team
• Act as trusted advisor to senior stakeholders
• Champion innovation and challenge the status quo
• Drive a culture of collaboration, inclusion, and openness
• Support L&D practice growth through new services and headcount expansion
• Active member of senior management committee
Operational Excellence:
• Manage offshore day-to-day operations including recruitment, allocations, and development
• Ensure adherence to Service Level Agreements aligned to territory expectations
• Deliver monthly L&D reporting for board and executive committees
• Ensure compliance with territory requirements and operational standards
Workforce Management:
• Track utilization rates to ensure efficiency and balanced workloads
• Establish quality measurement frameworks and SOPs
• Define and track KPIs to measure impact and continuous improvement
• Build scalable systems positioning the centre as a global L&D delivery benchmark
People & Performance Management:
• Coach and mentor the L&D team
• Handle performance reviews and employee relations
• Provide pastoral care and conflict resolution
• Drive team engagement through regular meetings and check-ins
• Lead teams through organizational and technological change
Stakeholder Engagement:
• Communicate effectively with varied stakeholders and territory leaders
• Drive collaborative outcomes and effective team integration
• Act as escalation point for all service function matters
Governance & Risk Management:
• Ensure compliance with policies, legal requirements, and regulatory standards
• Proactively identify and mitigate risks in delivery, resourcing, or employee relations
Essential Requirements:
• Relevant Bachelor's degree (NQF Level 6 or 7) in Human Resources, Education, Business Administration, Organisational Development, or equivalent
• 5-8 years' experience leading multi-disciplinary Learning and Development teams in a global delivery environment
• Proven track record in cultivating stakeholder relationships globally
• Experience in designing, developing, and implementing L&D programs and strategies
• Strong understanding of modern L&D technologies and platforms
• Several years in a leadership or senior management position overseeing diverse teams
• Experience in leading organizational change and transformation initiatives
• Proven ability to work with and advise senior stakeholders, clients, and executives
Advantageous:
• Diploma or Master's degree (NQF Level 8) in Leadership or Business Management (MBA)
• Professional services or consulting industry experience
• Experience with offshore or outsourced operations
• Global and cross-cultural team management experience
Please note that only shortlisted candidates will be contacted
Package & Remuneration
Annually